Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Emher Trading. These Terms and Conditions govern your access to and use of our website, as well as any products or services purchased through the website.

By accessing or using our website, placing an order, or purchasing products from Emher Trading, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our website or placing an order.

2. Website Use

You may access and use the Emher Trading website only for lawful purposes and in accordance with these Terms and Conditions. By using our website, you agree not to engage in any activity that may violate applicable laws, regulations, or the rights of Emher Trading or any third party.

You must not use the website in any manner that could damage, disable, overburden, disrupt, or impair its operation or interfere with another person's ability to access or use the website. You must also not attempt to gain unauthorised access to any part of the website, its systems, servers, databases, or security features.

Any unauthorised use, misuse, or attempt to interfere with the website's security, functionality, or operation may result in restricted or terminated access and may be subject to appropriate legal action.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to product updates, manufacturer changes, photography, display settings, or availability.

Customers should carefully review product information before placing an order.

4. Product Availability

Product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, Emher Trading may contact the customer regarding available alternatives, revised delivery arrangements, or cancellation and refund options where applicable.

5. Pricing

Product prices displayed on the website may change without prior notice.

We reserve the right to correct pricing, product information, or other website errors. If an obvious pricing or information error affects an order, we may contact the customer before completing the order.

6. Orders

Placing an order constitutes a request to purchase the selected product.

An order may be subject to verification, product availability, payment confirmation, and other necessary checks before it is accepted and processed.

Emher Trading reserves the right to decline, cancel, or modify an order where necessary due to product availability, pricing errors, payment issues, or other legitimate business reasons.

7. Payment

Customers may make payment using the payment methods made available by Emher Trading at the time of purchase. Available payment methods may include bKash, QR Code payment, and Cash on Delivery (COD), where applicable.

For Cash on Delivery orders, payment must be made to the authorised delivery representative upon delivery of the order, subject to the availability of COD service for the relevant location and product.

Customers are responsible for providing accurate payment and billing information. Orders may be delayed, placed on hold, or cancelled if payment cannot be successfully verified or completed.

For wholesale, corporate, or large-quantity orders, payment terms and arrangements may differ from standard retail orders. Wholesale customers should contact Emher Trading directly to discuss the applicable payment process, terms, and available options before placing an order.

An order will be processed once the required payment or agreed payment arrangement has been successfully confirmed.

8. Shipping and Delivery

Shipping arrangements, delivery times, and applicable charges may vary depending on destination, product availability, shipping method, order size, and other circumstances.

Customers are responsible for providing accurate shipping and contact information.

Delivery times provided by Emher Trading are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, customs procedures, public holidays, or other unforeseen circumstances.

9. Medical and Healthcare Products

Products offered through Emher Trading may include medical, surgical, diagnostic, laboratory, healthcare, wellness, monitoring, mobility, and other related products.

Customers are responsible for carefully reviewing the product description, specifications, intended use, instructions, warnings, and other relevant information before purchasing or using any product. Products should be used only for their intended purpose and in accordance with the manufacturer's instructions and applicable guidelines.

Where a product requires professional medical advice, diagnosis, treatment, prescription, supervision, or approval, customers are strongly advised to consult an appropriately qualified physician, doctor, healthcare professional, or other relevant medical expert before purchasing or using the product.

The decision to purchase, select, or use any product is the sole responsibility of the customer. Emher Trading does not provide medical diagnosis, treatment, or professional medical advice through its website. Unless expressly stated otherwise, information provided on the website is for general informational purposes only and should not be considered a substitute for professional medical advice.

Customers are responsible for ensuring that any product is appropriate for their individual needs and for using the product properly and safely. To the extent permitted by applicable law, Emher Trading shall not be responsible for any injury, harm, loss, damage, or adverse consequences arising from the improper, unauthorised, or inappropriate selection or use of a product.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Intellectual Property

All content and materials on the Emher Trading website, including text, images, graphics, logos, trademarks, product information, and other materials, are owned by or licensed to Emher Trading and are protected by applicable intellectual property laws.

Except as expressly permitted by law or with prior written authorisation from Emher Trading, you may not copy, reproduce, modify, distribute, publish, transmit, or commercially use any website content or intellectual property.

Any unauthorised use or infringement of Emher Trading's intellectual property rights may result in appropriate legal action and the pursuit of remedies available under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Emher Trading will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, customs delays, technical problems, third-party service interruptions, or other unforeseen events.

Nothing in these Terms and Conditions is intended to exclude or limit any legal rights or liability that cannot lawfully be excluded or limited.

12. Changes to These Terms

Emher Trading may update or modify these Terms and Conditions from time to time. Updated terms will be published on this page.

Continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions, subject to applicable law.

13. Contact Information

Emher Trading
Medical & Surgical Importer & Supplier
Shop #305, Level #02, Azad Tower
17/2/A, Topkhana Road, Dhaka, Bangladesh

Phone: +8801673729594
Email: info@emhertrading.com

For any questions, concerns, or enquiries regarding these Terms and Conditions, our products, orders, payments, or related matters, please contact Emher Trading using the contact information provided above.